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Our Click & Collect Guarantee


Our mission is to help you make real food for real life and our Click & Collect service can make life a little simpler. In the event that we do not get it right, we offer the following guarantee:

The Click & Collect Guarantee

We promise, subject to the restrictions set out below, that we will have your Click & Collect order ready at the scheduled time of your choosing when you place your order. If your order is not ready at the specified scheduled time, you will receive one free package of Blossoms (the “Click & Collect Guarantee”). For a typical order to be valid for the Guarantee, the order must be scheduled at least 1 hour from the time of order submission, but the guarantee availability and time may vary depending on a number of factors. 

Restrictions

M&M Food Market reserves the right to remove the Guarantee at any time and for any reason whatsoever in its sole discretion including, but not limited to, inclement weather, technical problems or store related issues. The pickup time of the guarantee will be the time indicated on the order confirmation page and confirmation email. The enforcement of the Guarantee will be based on the time on the point of sale system clock at the M&M Food Market pick up location. M&M Food Market will determine any dispute as to the applicability of a guarantee in its sole discretion.

An order is considered ready if all ordered products have been gathered and are ready for in-store payment by the time that the order was scheduled for pickup. If a product in the order is unavailable or out of stock, the store must contact the customer before the pickup time to maintain the Guarantee and either inform the customer of the unavailable product or suggest a replacement product. If the store is unable to contact the customer before the pickup time, the Guarantee has not been fulfilled and the customer is entitled to a free Blossom.

A free Blossom means the customer can choose one package of one of the four varieties of M&M Food Market Blossoms (Apple Blossom®, Caramel Apple Blossoms®, Cherry Blossoms®, & Bumble Blossoms®) to have for free, including the cost of the product, and applicable taxes. If there is no Blossom in stock at the store, M&M Food Market may elect to provide another replacement product or grant you a credit equal to the value of the Blossom in question. Each package of Blossoms contains two portions per 230 gram package. Regular retail value of Blossoms range from $3.49 to $3.99 depending on the region the store is in. Each customer is limited to one package of Blossoms per customer, per order, per day as part of the Guarantee.

In order to be eligible for the guarantee M&M Food Market must receive a complaint on the day the order is picked up, otherwise M&M Food Market will no longer be obligated to honour the guarantee.