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Letter from Andy O'Brien, CEO

March 13, 2020

To our Valued Customers,

At M&M Food Market, the safety and well-being of our customers and in-store teams is of the utmost importance to us. Thank you for your understanding as we navigate through this evolving time of uncertainty together.

I would like to outline for you how we plan to serve our customers in the days and weeks ahead and also share with you the precautionary steps we are taking in response to the Coronavirus (COVID-19) outbreak.

Our first priority is to ensure we uphold our very high standards and keep our stores safe for both customers and our in-store teams. We are communicating with our stores to ensure they have the most current information and are fully informed about best practices. We have implemented additional cleaning and sanitation procedures - both in-store and at our head office. We encourage customers who feel unwell to refrain from entering our stores and we would be happy to serve them through our pick-up or delivery services.

We’re also doing all the things you’d expect of us, including closely monitoring inventory levels to ensure our store freezers and shelves are stocked. We are committed to providing a steady supply of the products our customers want and need by working closely with our distribution and vendor partners. The safety and quality of our food is, and always has been, a top priority for us at M&M Food Market and you can continue to count on us.

We consider it a privilege to serve our customers and we are grateful for your support, understanding and patience. Our Franchise Partners are a part of our communities and in challenging times, communities pull together. This situation is no different - we are in this together and will get through it together.

We will continue to monitor this situation daily and make the best decisions we can based on the latest information as it becomes available.

Our corporate mission is to Help Canadians Make Real Food For Real Life and we’re committed to do this for our valued customers every day.

Regards,

Andy O'Brien Signature

Andy O’Brien

Chief Executive Officer 
M&M Food Market