Frequently asked questions

Q: Are M&M Food Market products Canadian?

A: Over 80% of M&M Food Market branded products are either Made in Canada (from domestic and imported ingredients) or are a Product of Canada. Additionally, hundreds of items are produced in Canadian facilities, supporting local manufacturing and jobs.

Q: Why aren’t all products made in Canada?

A: To maintain product availability and variety, some ingredients and products are sourced internationally. However, Canadian sourcing remains a priority whenever possible.

Q: How can I identify where a product is made?

A: Imported products are clearly labelled with their country of origin. Products that are Made in Canada from domestic and imported ingredients, a country of origin is not printed on our packaging. 

Q: How do I find M&M Food Market hours or locations?

A: Use the online M&M Food Market locator by entering your postal code to find your nearest location and its hours. Click here to go to the store locator.

Q: What is your return policy?

A: Simply return to the M&M Food Market store of original purchase with the sales receipt and product packaging within 30 days of purchase for a full refund. Click here to learn more about our return policy.

Q: Why do I need to select a M&M Food Market Location?

A: Product availability may vary by region, so selecting a M&M Food Market location ensures accurate inventory information. Click here to go to our M&M Food Market store locator.

Q: How do I place an online order?

A:

1. To begin, sign in to your account or sign up if you're new. Please notes that online ordering requires membership.  
2. Select your preferred M&M Food Market.
3. Add items to your cart. 
4. Choose pickup or delivery at checkout. 
5. Select a time and complete payment. 
   

Q: What payment methods are accepted online?  

A:

✅ VISA, Mastercard, AMEX, Discover, JCB, UnionPay.

✅ Pay in store at time of pickup (pickup orders only). 

❌ Debit cards (excluding Visa Debit and Mastercard Debit, which are accepted).

❌ Gift cards cannot be used online and may only be redeemed in M&M Food Market stores.

Q: When am I charged for my order?

A: A temporary pre-authorization appears at checkout. Final payment is processed when the order is fulfilled or picked up for delivery.

Q: Can I modify my order after placing it?

A: No. Orders cannot be edited once submitted. You will need to contact the store to cancel the order and then place a new order. Alternatively, please email contact@mmfoodmarket.com or call us at 1-800-461-0171, Monday to Friday, between 8:00 a.m. and 5:00 p.m. Vouchers and offers are not transferable to a new order.

Q: Why might an item be missing online but available in M&M Food Market?

A: If an item is unavailable at your selected M&M Food Market location, it may be available at another store within or outside your province. If you believe an item is missing from the website, please contact Customer Care at contact@mmfoodmarket.com.

Q: What should I do if I have trouble placing my order? 

A: Please send an email to contact@mmfoodmarket.com or call us at 1-800-461-0171 and one of our Customer Care agents will be happy to assist you. 

Q: Can I place an order by phone?   

A: We currently do not accept orders placed by phone.   

Q: Which locations offer M&M Food Market pickup?

A: All M&M Food Market locations, except M&M Food Market Express locations, offer pickup.

Q: Are there fees or minimum order requirements?

A: No. M&M Food Market pickup is free, with no minimum order required.

Q: How long will my order be held?

A: Orders are held for up to 24 hours after the scheduled pickup time.

Q: Can someone else pick up my order

A: Yes. Please notify the M&M Food Market store in advance to authorize an alternate pickup person.

Q: What happens if I don't pick up my order?

A: If your order is not picked up within 24 hours of the scheduled pickup time, it will be cancelled. Any pre-authorized payment will be released.

Q: Is delivery available in my area? 

A: To check if delivery is available in your area, simply use our address checker found  here. 

If M&M Food Market doesn't offer delivery in your area, you have the option to explore alternative delivery services. M&M Food Market products are accessible through various platforms such as Instacart Canada, Uber Eats, Skip the Dishes, and DoorDash. To place your delivery order through these partners, simply create an account or log into your existing account and search for M&M Food Market to start shopping. Please be aware that if your order was made through one of these alternate delivery companies, we recommended contacting them directly for any inquiries or assistance. 

Q: Who handles delivery? 

A: Delivery orders are fulfilled in partnership with DoorDash. 

Q. How will my food stay frozen during the delivery? 

A. We know our products are unique! All of our frozen items will be packed in special carriers to ensure that safe temperatures are maintained. 

Q: What does delivery cost? 

A: A flat fee of $9.99 applies regardless of order size. This fee covers the cost of picking, packing, and delivering your order through DoorDash drivers.

Q: Is there a minimum or maximum order value? 

A: No — there are no minimums or limits. 

Q: Do I need to be present for delivery? 

A: Yes. Due to food safety requirements, orders cannot be left unattended. 

Q: What happens if no one is home? 

A: The order will be returned and discarded, and you will still be charged. 

Q: Can I cancel or reschedule my delivery? 

A:

• Please contact the store from which you requested delivery to determine whether your order can be cancelled or the delivery time changed.
• Same-day changes are not guaranteed.
• Delivery orders or times cannot be changed or cancelled once picked up by the driver. 

Q: How far in advance can I order delivery? 

A: Up to 7 days ahead, with a 2-hour delivery window. 

Q: What happens if an item is out of stock? 

A: 

• You won't be charged for unavailable items.
• Substitutions are not provided.
• The final charge will be adjusted accordingly.

Q: Will you deliver to condos and offices? 

A: Yes, we provide delivery to your home or office. For apartment/condo buildings, kindly meet the driver in the lobby. If accessing the lobby is not possible, please specify your accommodation request such as a buzzer code or apt number in the special instructions at checkout. The same applies to office deliveries. We ask that you meet the driver in the lobby of the office building. Please note, our delivery service does not leave orders unattended on your doorstep or with a concierge. 

Q: Can I place and pay for an order for someone else with a different address? 

A: Absolutely! During checkout, enter the recipient's address in the Delivery Address section. You'll also need to provide the recipient's full name and phone number so the delivery driver can contact them if needed. When completing your purchase, make sure the Billing Address and payment information match the credit card being used, even if the order is being delivered to someone else. It’s important to note that if the recipient is not home or does not answer the door when the order arrives, the order cannot be left unattended. If no one is present to receive the scheduled delivery, the delivery driver will make reasonable attempts to contact you upon their arrival to the delivery destination and if they are unable to reach anyone, they will return the order to the M&M Food Market store where it will be disposed of in accordance with our Food Safety Protocol. Please note that you will be charged for this order.  

Q: What if there is a problem after my order is delivered? 

A: Our Customer Care Team would be happy to help! Should there be an issue with your order, please email contact@mmfoodmarket.com with your order ID number and a description of the issue. 

Q: How do I join the Rewards program? 

A: Membership is free and can be created online or at an M&M Food Market store. To begin, sign in to your account or sign up if you're new. Please note that online ordering requires a membership.

Q: Do I need a Rewards account to access sales? 

A: Yes. Flyer pricing and promotional discounts are available to members only. 

Q: What benefits do I receive? 

A: As a Rewards member, you'll enjoy access to exclusive member pricing, including sale prices and special flyer offers that are only available to members. You'll also receive personalized offers tailored to your shopping habits, delivered twice a week to help you save on the products you buy most. Plus, you'll stay up to date with email promotions, including the latest news, special offers, and important program updates. Membership is free, making it an easy way to unlock more savings and stay connected.

Q: How many M&M Food Market Rewards accounts can I have? 

A: Each member may hold one account. Individuals within the same household may each have their own M&M Food Market Rewards account, provided each account is associated with a unique phone number, first and last name, and email address. If you find that you have created multiple Rewards accounts under the same name, our Customer Care team can assist you in making any necessary account adjustments. To reach our Customer Care team, kindly send an email to contact@mmfoodmarket.com.

Q: How do I change the email address associated with my Rewards account? 

A: To update an email address, sign in to your account and go to your profile. Click the “Edit” button beside your current email address. Enter your new email address and hit “Save”. You will be sent a confirmation email. Click the link in the confirmation email to verify your new email address. 

Q: How are my personalized M&M Food Market Rewards offers or discounts applied? 

A: If you're subscribed to our email program, simply click to load the offers included in your weekly email. You can also load and view your offers online by signing in to your account. You can redeem your personalized offers when shopping online or in store. Remember to load your offers before shopping! Pricing will be honoured at the time of checkout. 

Q: Why is there no password when I sign in? 

A: We’ve introduced a password-free login. Instead of a password, you will receive a one-time verification code by email, which you enter to securely access your account. 

Q: I did not receive a verification code. What do I do? 

A: First, check your Junk or Spam folder for the email. If you don’t find it, return to the sign-in page and re-enter your email address to have a new verification code sent. If you still do not receive the email or continue to experience issues, please contact contact@mmfoodmarket.com for assistance.

Q: Why are some M&M Food Market products flash-frozen?

A: Flash freezing is a rapid freezing process that locks in the fresh, made-from-scratch quality of our food. Unlike a home freezer, which freezes slowly and forms large ice crystals that can damage the structure of food, flash freezing happens within minutes at extremely low temperatures. This prevents large ice crystals from forming, helping preserve the natural texture, flavour, and overall quality. When cooked, the product retains its intended taste and consistency.

Q: Why don’t frozen products have a Best Before date? 

A:  Frozen food products typically have a shelf life greater than 90 days when properly stored. As a result, they are not required to display a best before date and are generally considered shelf stable under requirements provided by the Canadian Food Inspection Agency (CFIA).

Q: How can I tell when my product was made? 

A: For our frozen food products at M&M Food Market, the codes you see displayed either on the side or on the back of our packaging are the exact date of production, in a Julian date code format. Example: A code of 2345 means the product was made on the 234th day of 2025 (August 22, 2025). 

Q: How long can I keep products in my freezer? 

A: With proper storage, M&M Food Market products will retain their optimal characteristics for quite some time before you might notice some changes in the flavour and texture of the product. The nature of the quality deterioration in frozen products may involve flavour, nutritional characteristics, colour, and frost build-up, but does not involve food safety. 

• Slight flavour or texture changes. 
• Colour variation. 
• Frost build-up. 

These changes impact quality, not safety. 

Factors that affect quality include: 

• Freezer temperature.
• How full the freezer is. 
• Frost or humidity levels. 
• Door seal condition. 

Q: What does “Exclusive to M&M Food Market” mean?

A: These products are developed specifically for M&M Food Market and are not sold by other retailers. We work closely with suppliers to create unique and innovative offerings for our customers.

Q: Can I use cooking methods that aren’t listed on the package (e.g., microwave or BBQ)? 

A: We recommend following the instructions provided, as all cooking methods are tested to deliver the best results. While alternative methods may work, results can vary. 

Q: Can I thaw and eat fully cooked meals or vegetables without heating them? 

A: No. All prepared meals and vegetables should be heated according to package instructions to ensure they reach the safe internal temperature. 

Q: Are frozen foods handled safely?

A: Yes. Our products are manufactured under strict food safety controls and quality assurance programs. Throughout production, storage, and transportation, temperatures are carefully monitored and maintained across the cold chain to help ensure product safety, quality, and freshness. We work closely with trusted suppliers and manufacturing partners to ensure all products meet high food safety and quality standards.

Q: Do I need to cook products before eating? 

A: Please follow the preparation instructions on the product packaging. Products that require cooking or heating should be prepared according to the instructions to ensure food safety and the best quality.

Q: How does M&M Food Market ensure product safety and quality? 

A: All products meet or exceed Canadian food safety standards and are handled under strict quality controls.