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FREQUENTLY ASKED QUESTIONS

PRODUCTS

Q. What does it mean that M&M Food Market products are "flash frozen"?

A. Flash freezing is a process that preserves the made-from-scratch flavour of our products. Here's how it works. All meats, fish, fruits and vegetables contain a high proportion of water. A home freezer gradually freezes this water to form large ice crystals that pierce the cell walls of the food. Upon thawing, the food often becomes soft and mushy. However, flash freezing chills food at extremely low temperatures, within a couple of minutes, thereby preventing the formation of large ice crystals. It also preserves the natural texture and flavour of M&M Food Market food and, during cooking, all the great taste is allowed to come through fully.


Q. Does M&M Food Market have products that are low in fat?

A. Yes, we carry many products that are lower in fat and are suitable for fat-reduced diets. Some of these products include: Boneless, Skinless Chicken Breasts, Haddock or Sole Fillets, Pork Tenderloin, and a wide assortment of vegetables. Visit the Our Food section to view the fat content for each product.


Q. What does it mean if a product is "Exclusive to M&M Food Market"?

A. This means that only M&M Food Market and no other retailers sell this product. We're constantly working with suppliers to create new and innovative products to bring to our customers across Canada.


Q. How long can I keep M&M Food Market products in my freezer?

A. The shelf life of each of our products will vary. To find the shelf life of a product, simply speak with one of our Product Consultants, next time you're in the store.


Q. Can I microwave or barbecue a product even though it's not recommended on the package?

A. Best bet is to follow the instructions on the package. We've thoroughly tested all of our cooking methods to ensure you'll be happy with the finished product. However, if you've tried an alternative cooking method that has worked well for you please tell us. We'd love to hear it.


REWARDS


Q. How do I become a member of the M&M Food Market Rewards program?

A. Becoming a member of the M&M Food Market Rewards program is free and easy. You can sign up by creating an account online or by visiting your nearest M&M Food Market location to sign up in person. To find the location nearest you, please click here. By presenting your member card or your phone number each time you make a purchase you will automatically take advantage of exclusive member pricing. Give us your email address and you'll also receive personalized offers delivered right to your Inbox.

Q. I was a member of the MAX program. How do I transition my MAX membership to an M&M Food Market Rewards membership?

A. Sign In with your email and password and you can access your M&M Food Market Rewards account profile. If you have not set up an email and password login on your account, simply click “Next” on the Sign In screen and follow the instructions for securing your Rewards account. You will need to be able to login with email and password to submit online orders for pick up.

Q. How do I access my M&M Food Market Rewards account profile?

A. Log in to the M&M Food Market website by adding an email and password to able to access your M&M Food Market Rewards account profile. You’ll also need to log in with an email and password to be able to use the Click & Collect service.


WEBSITE

Q. Why can't I find the prices of your products on your website?

A. Prices and availability of some of our products vary depending on the region you live in, so we are unable to post our product prices directly on our website. However, pricing can be found on our eFlyers for products which are currently on sale. Feel free to contact your local M&M Food Market and our Product Consultants would be happy to answer any questions about the prices of our products.


Q: Where can I find the store hours of your stores?

A: Simply click on the link below and enter your postal code to find your nearest location and choose "View map & hours" to view the store hours.

Click here