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OUR GUARANTEE

Temporary Return Policy - COVID-19

At M&M Food Market, we have always stood behind the quality of our products and will continue to do so to make sure our customers are always satisfied - this is our 100% guarantee to you.

Given the unique customer demand that we are currently experiencing in our stores during the Coronavirus (COVID-19) outbreak, we will not be accepting any returns for purchases unless there is a clearly identified product quality issue or food safety concern.

Here are some important reminders about our 100% customer satisfaction guarantee and return policy for our products:

  • Our return policy was originally designed for customers to be able to return products that do not meet our high standards of product quality and food safety.

  • Our return policy was never intended for customers to return products that they decide they no longer need.
    • If you have determined that you have purchased more M&M Food Market products than you need during this time of uncertainly, we ask that you instead keep those products for a later time or share them with your family and friends. Remember, our frozen food products have a long shelf-life and do not perish quickly.
  • When one of our products is returned, it cannot be resold so must be destroyed due to food safety reasons. 
    • So, we ask that our customers please carefully consider the food waste that unnecessary returns will create, especially at a time like this.

Please know that we are doing all we can to serve our customers during this challenging time and we appreciate your understanding and co-operation as we navigate through this situation together.