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Temporary Return Policy - COVID-19

At M&M Food Market, we have always stood behind the quality of our products and will continue to do so to make sure our customers are always satisfied - this is our 100% guarantee to you.

Given the unique customer demand that we are currently experiencing in our stores during the Coronavirus (COVID-19) outbreak, we will not be accepting any returns for purchases made since Monday, March 2nd unless there is a clearly identified product quality issue or food safety concern.

Here are some important reminders about our 100% customer satisfaction guarantee and return policy for our products:

  • Our return policy was originally designed for customers to be able to return products that do not meet our high standards of product quality and food safety.

  • Our return policy was never intended for customers to return products that they decide they no longer need.
    • If you have determined that you have purchased more M&M Food Market products than you need during this time of uncertainly, we ask that you instead keep those products for a later time or share them with your family and friends. Remember, our frozen food products have a long shelf-life and do not perish quickly.
  • When one of our products is returned, it cannot be resold so must be destroyed due to food safety reasons. 
    • So, we ask that our customers please carefully consider the food waste that unnecessary returns will create, especially at a time like this.

Please know that we are doing all we can to serve our customers during this challenging time and we appreciate your understanding and co-operation as we navigate through this situation together.

At M&M Food Market, our guarantee is our word. If you're not completely satisfied with every product you purchase from us, we will replace it or give you your money back.

We're confident that our products will meet your high expectations. But if there is ever an instance we don't live up to your standards, we want to know about it. Please come back and tell us, and we will correct any problem to prevent it from happening again.

Simply return the unused portion of any unsatisfactory product along with the box or package, to the M&M Food Market store it was purchased from. At the store, a Product Incident Report will be completed in order to document your concerns, as well as record any other important information. This form will then be sent to our Head Office for evaluation and follow-up. You will be offered a replacement product by the store. If no product is acceptable to you at the time, you may have a refund for the full price of the product.

It's all part of our commitment to complete customer satisfaction.